Terms and conditions

General conditions of Sale

General provisions
These general conditions of sale apply to all sales of products purchased through the website
www.donnaraffa.com. The Customer is required to carefully read the General Conditions that have been
made available on the site pursuant to art. 12 of the Legislative Decree 9 April 2003, n. 70.
The contracts concluded through the site itself are governed by Italian law in particular, by Legislative
Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70 (“E-
commerce decree”)
Seller
The seller is Azienda Agricola Mazzone Sebastiana
C.da Margio sn, Avola (SR), 96012
Email: az.agricolamazzonesebastiana@gmail.com
VAT number 01508140892
Buyer
The buyer declares to be of age and to possess the legal capacity necessary for the signing of a contract
having the force of law between the parties and that the information provided at the time of the order is
true, updated, accurate and sufficient for the fulfillment of the ‘order.
The company is not responsible for any of the side effects caused by intolerances or allergies related to the
products sold when these have not been declared by the consumer at the time of purchase.
Information relating to the Products
Information relating to products likely to be sold at a distance through the www.donnaraffa.com site is
available on the site.
Product availability
Prices, descriptions and availability of the products displayed are subject to change without notice.
All product descriptions, illustrations, representations, details, dimensions, performance data and any other
information available on the site must be understood as general illustrations of the products and do not
represent in any way a guarantee or a declaration of conformity of the products to the same
Even after sending the order confirmation email, in the event of unavailability of some products due to the
failure to supply by the manufacturers and / or suppliers or to other causes not foreseeable at the time of
the conclusion of the order, we will provide to refund the user for the price of the products ordered and n
Price
Product prices are inclusive of all taxes and duties. All prices are expressed in Euros. Shipping costs are
charged to the customer, except for any promotions.
Order of Products
For the purchase of the products, the customer must complete the purchase procedure through the
website www.donnaraffa.com, following the instructions on the site. The customer must read the General
Conditions and the Privacy Policy.
By sending the order, the customer acknowledges and declares to have read all the information provided
during the purchase procedure and to fully accept the General Conditions.
The company reserves the right to evaluate the acceptance of orders received. The Mazzone Sebastiana
farm will notify the Customer of the impossibility of accepting orders received within 30 days from the day
following that on which the customer has sent the order and will refund the sums already paid by the
customer.
Methods of payment
The customer can pay for the products purchased through the website www.donnaraffa.com using the
following methods:
o Bank transfer
At the conclusion of the order procedure, the customer can proceed with the payment by bank transfer
payment method.
N.B .: if the bank transfer is chosen as the payment method, the order will be processed only upon receipt
of the amount due not available.
Shipments
All orders that are completed and paid for will be delivered within 48 hours on Saturdays, Sundays and
holidays excluded, in Italy, by express courier.
Delivery will be made to the address indicated by the customer when purchasing the product.
The customer is responsible for verifying the delivery address indicated. The company reserves the right to
charge the customer for any additional costs due to changes made to the delivery address not promptly
communicated.
If for any reason the customer does not receive delivery of the product in accordance with the provisions of
these general conditions of sale, all risks associated with the loss or damage to the products will be the sole
responsibility of the customer. In any case, the price paid for the order will not be returned. In case of non-
delivery, the company may make delivery by any other means, other than the standard one deemed
appropriate;
Complaints and quality disputes
The complaints and quality dispute reports must be sent by email to the address
az.agricolamazzonesebastiana@gmail.com indicating the order number and the reason for the complaint or
dispute.
Together we will find a solution to any problem.
Right of withdrawal (Legislative Decree 06/09/05 N ° 206)
Being perishable food products, any right of withdrawal is excluded, in accordance with the law.